Privacy Policy

Introduction

D4.FR ("we", "our"), operating the Orbiter service, is committed to protecting your privacy. This privacy policy explains how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable French law.

Data Controller

The data controller is D4.FR, located at 21 bis rue du Simplon, 75018 Paris, France. For any question concerning this policy or your personal data, please contact us at: privacy@orbiter.systems

Data Collected

We collect the following personal data:

• Identity data: name, company name
• Contact data: email address
• Technical data: IP address, browser type, operating system
• Usage data: pages visited, features used
• Communication data: messages exchanged with our support team

Processing Purposes

We process your data for the following purposes:

• Providing and managing our services
• Customer support and communication
• Improving our services and user experience
• Complying with legal obligations
• Ensuring the security of our services

Legal Basis

We process your data on the basis of:

• Contract performance (provision of our services)
• Your consent (for marketing communications)
• Our legitimate interests (service improvement, security)
• Legal obligations (accounting, tax requirements)

Data Retention

We retain your personal data as long as necessary to achieve the purposes for which it was collected, typically for the duration of our business relationship plus 3 years. Communication data is retained for 5 years. After these periods, data is securely deleted or anonymized.

Data Security

We implement appropriate technical and organizational measures to protect your data, including: AES-256 encryption for communications at rest, TLS 1.3 for data in transit, access controls and authentication, regular security audits, and secure data centers within the European Union.

Your Rights

Under the GDPR, you have the following rights:

• Right of access: obtain a copy of your data
• Right of rectification: correct inaccurate data
• Right to erasure: request the deletion of your data
• Right to restriction: restrict the processing of your data
• Right to portability: receive your data in a portable format
• Right to object: object to processing based on legitimate interests
• Right to withdraw consent: at any time for processing based on consent

To exercise these rights, please contact us at privacy@orbiter.systems. We will respond within 30 days.

International Transfers

Your data is processed and stored within the European Union. If a transfer outside the EU is necessary, we ensure that appropriate safeguards are in place (Standard Contractual Clauses, adequacy decisions).

Cookies

We use essential cookies for the operation of our services (session management, security). We do not use tracking or advertising cookies. You can manage cookies through your browser settings.

Changes to this Policy

We may update this policy from time to time. We will inform you of significant changes by email or through our services. The "last updated" date at the top indicates when the policy was last revised.

Complaints

If you believe your data protection rights have been violated, you have the right to file a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL): www.cnil.fr

Contact Us

For any question regarding this privacy policy or our data practices, please contact us at: privacy@orbiter.systems or by mail at D4.FR, 21 bis rue du Simplon, 75018 Paris, France.